| 01 | The 16th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors organizations and technologies that
have embraced technology as a key tool for customer service excellence. The award distinguishes their success as innovators, thought leaders and market movers in the contact center and customer care industries. Alvaria has been named a winner of a 2021 CUSTOMER Magazine Contact Center Technology Award. Alvaria Motivate has been selected for demonstrating innovation, quality and unique
features which have had a positive impact on the customer experience. Read the Press Release | | | | 02 | We can and do tolerate a lot of lifestyle-imbalance, but we don’t need to. Who doesn’t want a harmonious joyful life? Take the reins and make it happen. Join us on Thursday, November 11th at 12:00
PM EST / 9:00 AM PST and learn how you can live a balanced, energetic and fulfilling life with no burnout, less stress and more joy. Get simple solutions for resolving your burnout, re-igniting your purpose
and joy and creating life balance. Register Now | | | | 03 | ACE 2021: Come Together was jam-packed with some incredible sessions: President & CEO Patrick Dennis shared the company’s business strategy, the product leadership team took a deep dive into the Alvaria
product roadmap and Alex Hunter, former global Head of Digital for the Virgin Group, delivered the keynote session, Creating Loyalty in a Connected World. Plus, analysts from IDC and Frost & Sullivan
shared their perspectives, Alvaria product team leaders offered specific product deep dives and roadmaps, we held sessions covering tricks and tips and much more. If you were unable to attend, you can see everything on-demand now through November 15th for just $49 when you register with the discount code ACE2021-ONDEMAND. Learn More |
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 | PRODUCT | Empower today’s on-the-go agents with the most advanced enterprise contact center solutions. On Friday, October 29th Alvaria Workforce Engagement Management v21.1 will
be generally available. Alvaria WEM elevates the role of contact center agents with advancements in automation and self-service. Upgrade to Alvaria WEM v21.1 today and
further optimize and engage your workforce, improve compliance and drive perpetual improvement of the contact center. Learn More |
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 | REPORT
| CFPB Debt Collections Practices Guidelines The Consumer Financial Protection Bureau (CFPB) Fair Debt Collection Practices Act (FDCPA) will take effect on November 30, 2021. It will be imperative for outbound solutions
to be designed around flexible configuration capabilities that reduce costs while balancing productivity with compliance. In the report New Rule Ready: Outbound Technology
Solutions in an Era of Techno Consumerism, Stephen Loynd, TrendzOwl founder and principal, frames the market issues and methods for achieving “compliant by design”
outbound
Get the Report |
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 | EBOOK | 10 Ways to Improve the Customer Experience Today’s customers prefer to help themselves. Rapid advancements in technology have created the age of instant gratification and minimal patience. Modern consumers, also
known as “now” consumers, are less inclined to wait in line for a customer service representative. In order to stay competitive, businesses must adapt. Read
our eBook, 10 Ways to Improve the Customer Experience and Your Bottom Line with Self-Service to learn more. Download the eBook |
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