Behind the Scenes: Alvaria Wins the Customer Value Leadership Award
We couldn’t be more honored to be recognized this year by the team at Frost & Sullivan. Last night at the Best Practices Awards Gala in Orlando, Florida, we found ourselves in good company, surrounded by many talented and interesting attendees. What a great way to kick off the final few weeks of the year!
This past year Frost & Sullivan analysts compared each of us to our market competition and measured our performance through in-depth interviews, analyses and extensive secondary research. They worked to identify best practices in our areas of expertise –in our case, the enterprise contact center.
In fact, Frost & Sullivan said in their full award write up that Alvaria provides one of the most complete outbound campaign management portfolios in the industry.
Frost & Sullivan also noted that Alvaria provides enterprise-grade outbound capabilities such as feature-rich campaign management, enterprise outbound engagement coordination, regulatory compliance tools and risk mitigation.
Solutions
reported as customer-friendly as well as best-of-breed include
predictive dialing, blended processing, exclusion handling, switch
number disposition, attempt record dial mode tracking and account owner
time zone and multi-time zone support.
Alvaria also recently introduced innovations such as the Alvaria Compliance Hub and Alvaria Workforce Reserve, new supporting solutions for both inbound and outbound contact center operations.
If you’d like to have a conversation about how Alvaria solutions can improve your CX and impact your business’ bottom line, let’s talk.