Over the last few years, the world has undergone significant change and we are no exception. In May 2021, Aspect Software and Noble Systems merged to form Alvaria, a new global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions. Alvaria CX Suite is the combination of best-of breed voice solutions, Unified IP/ Advanced List Management from Aspect and Noble Contact Center.
Alvaria CX Suite 22.1, our flagship on-premises and private cloud contact center solution, is now available.
Making up the components of the Alvaria CX Suite are Voice Agent, our inbound voice solution, Compliant Outreach, the central compliance hub for attempt and consent tracking, Advanced Outreach, the Alvaria outbound campaign management and engagement tool, Omni Agent, which delivers multichannel choice and omnichannel experiences for customers on their channel of preference, solution and Fraud Detection, a technical verification solution that proactively monitors and prevents fraudulent transactions.
Alvaria Voice Agent improves the productivity and efficiency of incoming customer contacts with a unified solution that manages all inbound channels. The Alvaria Automatic Call Distributor (ACD) uses skills-based routing to effectively manage inbound calls, emails, and chats into your contact center in a single resource. Other features include digital messaging, interactive voice response (IVR), priority queuing, PBX integration and multi-site networking.
Whether your campaign goals are customer acquisition, collections, growth, retention or something else, Advanced Outreach helps your organization accomplish your goals quickly and efficiently. Advanced Outreach automates, organizes, and manages your calling and multichannel campaigns and resources, enabling you to build productivity and increase outbound volume. The Alvaria outbound predictive dialer and contact manager is a full-featured outbound contact solution, delivering call management, list control, and workflow management, with an integrated robust, database. Our contact management software provides complete reporting, monitoring, and supervision control that helps you view real-time activities and manage your operations more effectively.
Compliant Outreach serves as a central hub for enterprise outbound environments, coordinating engagement activity across the enterprise from the Alvaria Cloud, to premise contact center systems. Due to the increasing number of regulations and need for operational transparency, companies are increasingly finding it difficult to manage all the touchpoints across their Enterprise. As a result, organizations are increasingly adopting the use of consolidated and harmonized sets of compliance controls. This approach is used to ensure that all necessary governance requirements can be met without the unnecessary duplication of effort and activity from internal resources, resulting in customer who feel harassed, and in turn, leave your business enterprise for another provider. Alvaria provides our customers the tools they need to maintain contact with consumers, while also proactively preventing harassment with tools like the Alvaria Compliance Hub.
Omni Agent solutions make it easy for your organization to engage customers through the same channels they use in their everyday lives, including voice, SMS, chat, mobile apps and Messenger. Omnichannel capabilities provide a seamless experience at every touchpoint, whether self-service or agent-assisted, in the cloud or on-premises.
Our fraud detection product, Alvaria Verify, is a suite of automated solutions for proactive monitoring, identification, prevention, and notification of fraudulent transactions. Notification options target both the organization and the customer to include system-level alerts as well as phone calls, SMS and email. Alvaria Verify allows your organization to manage the ongoing communication with the customer once fraud has been detected.
If you’d like to learn more about the Alvaria CX Suite join us on June 14th at 1:00 PM EDT / 10:00 AM PDT In the Accelerate ’22 Hub for more details about new product, industry insights and see a demonstration of CX Suite in action.