Advice for Contact Center Leaders
Research and consulting firm, Frost & Sullivan, recently released their latest contact center buyers guide. This report shares expert commentary from Nancy Jamison, Frost & Sullivan Industry Director, Digital Transformation Practice, on the most important forces affecting the North American hosted / cloud contact center market.
Read the report to better understand trends including:
- The accelerated movement to the cloud
- Why workforce engagement management (WEM) is more important than ever
- Investing in AI
- The impact COVID-19 had on contact center investments
Plus, as an added bonus, get a full company profile on Alvaria.
