The 2024 Trends to Watch Out for in Outbound
Proactive outreach is nothing new in the contact center world. In fact, forward-thinking organizations have been utilizing a proactive outbound approach for quite some time. It’s no longer a “nice-to-have" but a necessity for every kind of organization – not just collections. Customers aren’t just asking for proactive engagement from the brands they trust — they expect it. With these rising expectations from customers, it’s imperative for contact centers to keep up with the latest technology in order to exceed expectations and provide consistent, positive customer connections.

Join us for an engaging conversation about the 2024 trends to watch out for to ensure your proactive outreach leaves an impression. We’ll cover trends like:

• Providing time-sensitive outreach
• Performing strategic segmentation
• Managing increasing compliance regulations
• Setting up your employees for success

Embracing Your Journey to the Cloud
In today’s dynamic business landscape, the transition from on-premises to cloud workforce engagement management (WEM) software isn’t just a trend; it’s a strategic move that can revolutionize your organization. Join us as we explore how making the shift can reduce costs, enable scalability, embrace security, and empower your dedicated workforce – the backbone of your organizational success.

Empathy in Debt Collections
This summer, CBS News reported that more Americans are struggling to pay their bills compared to last year. There is no doubt achieving positive outcomes is imperative to the success of your business. This makes empathy in debt collections more important than ever.

Join Alvaria debt collection experts, Account Executive, DJ Perry and Vice President of Solutions Consulting Joseph Steinbronn along with Frost & Sullivan Principal Analyst Michael DeSalles for an engaging conversation about empathy in debt collections.

In this session, you’ll get a better understanding of:

• What is empathy and its role in debt collections
• The actions companies are taking now to communicate empathy to their call center employees
• How company culture is assisting in fostering empathy among employees and teams