Speech and Text Analytics

Rich Insights into Operational
Efficiency & Customer Sentiment

Uncover valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels.

Powerful Analytics Engines Identify Drivers for Exceptional Customer Experiences

Built for the omnichannel customer journey, Alvaria provides solutions that extend your quality management processes by providing a holistic view into 100% of your speech and text interactions.

Key Differentiators

Full-Transcription LVCSR Speech Technology

Use superior Large Vocabulary Continuous Speech Recognition (LVCSR) technology to establish context and eliminate ambiguity in word recognition. LVCSR provides higher speech recognition accuracy, faster searches and a full transcript than phonetic systems.

Organic Trend Discovery

Use the benefits of full transcription available with LVCSR technology to identify key issues that analysts would not otherwise know to look for – e.g., recognize language patterns, automate the identification of important new topics, apply cluster analysis.