Alvaria Certifications
Get Alvaria Certified
Alvaria offers several different levels of certification for a range of Alvaria solutions, enabling you to further your knowledge and apply insights to more challenging scenarios. Product-specific certification paths enable you to:
- Demonstrate expertise with industry-leading software
- Add value to your current role
- Increase your marketability
- Gain insight and knowledge
Available Product Certifications
- Alvaria Cloud™
- Alvaria CXP™
- Alvaria Motivate™
- Alvaria Performance™
- Alvaria Quality™
- Alvaria Workforce™
- Aspect® Unified IP®
Browse Certifications
Select from the below options to jump to the available certifications for that product.
Alvaria Cloud | Alvaria CXP | Alvaria Motivate | Alvaria Performance | Alvaria Quality | Alvaria Workforce | Aspect Unified IP
Alvaria Cloud
Alvaria Cloud provides customers with a complete contact center solution all hosted in the cloud. Incorporating the best of Alvaria's feature rich products for Customer Experience (CX) and Workforce Engagement Management (WEM), Alvaria Cloud offers
a variety of tools necessary for the individual and company goals. This includes solutions for inbound and outbound campaigns, agent and team management as well as scheduling and recording. Due to the broad scope of the Alvaria Cloud product,
this exam will only cover the interaction management sections of the product. The WEM products are covered in the Workforce exams.
CERTIFIED PROFESSIONAL
Alvaria Cloud Certified Professional
Steps to Certification
- Complete courses listed in Alvaria Cloud Certified Professional Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass Certification Exam.
Alvaria CXP
The Alvaria CXP platform and tool set supports the entire self-service application lifecycle. Design, develop, document, test, deploy, report on and analyze any self-service application, including IVRs, chatbots, mobile web applications and more. Applications are 100% portable and integrate with all Alvaria and third-party contact center solutions.
CERTIFIED PROFESSIONAL
Alvaria CXP Certified Development Professional
Steps to Certification
- Complete the courses listed in Alvaria CXP Certified Developer Professional Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass the Alvaria CXP Developer Professional Certification Assessment.
Alvaria CXP Certified System Admin Hosted Professional
Steps to Certification
- Complete the courses listed in the Alvaria CXP Certified System Admin Hosted Professional track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass the Alvaria CXP Certified System Admin Hosted Professional Assessment.
Alvaria CXP Certified System Admin Premise Professional
Steps to Certification
- Complete the courses listed in the Alvaria CXP Certified System Admin Premise Professional track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass the Alvaria CXP Certified System Admin Premise Professional Assessment.
CERTIFIED EXPERT
Alvaria CXP Certified Development Expert
Steps to Certification
- Pass the Alvaria CXP Certified Developer Professional Assessment.
- View the list of courses the exam covers and the Exam Guide here.
- Complete the courses listed in the Alvaria CXP Certified Development Expert track.
- Pass the Alvaria CXP Certified Development Expert Assessment.
Alvaria CXP Partner Certified Expert - Install and Support
Steps to Certification
- Complete the courses listed in the Alvaria CXP Partner Certified Expert track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass the Alvaria CXP Partner Certified Expert Assessment.
Alvaria Motivate
This productivity application brings gamification to your business in order to enhance your workforce morale and performance. Simply identify your metrics and key performance indicators, then provide a data feed into the application. Employees can see their progress and goal achievements while receiving visible awards for accomplishments and increased job performance. Users can challenge one another to various forms of competitions and track their success throughout the workday. Rewards within the application can be procured through various delivery methods such as auctions, raffles, and a gift card score, which allows you to move your employee incentives into a single managed solution. An optional coaching and learning management portion of the application further allows you to bring employee training and development into the Alvaria Motivate system.
CERTIFIED PROFESSIONAL
Alvaria Motivate Certified Professional
Steps to Certification
- Complete the courses listed in Alvaria Motivate Certified Professional Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass the Alvaria Motivate Professional Certification Assessment.
Alvaria Motivate Partner Certified Professional
Steps to Certification
- Complete the courses listed in Alvaria Motivate Partner Certified Professional Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass Certification Exams.
Alvaria Performance
This valuable reporting and analytics tool collects, correlates and displays information from various sources throughout the enterprise, providing managers with a "single source of truth" relevant to each user's role and responsibilities. Explicitly align the goals of contact center employees with the goals of the larger organization by focusing on KPIs that drive top-level business initiatives.
CERTIFIED PROFESSIONAL
Alvaria Performance Certified Professional
Steps to Certification
- Complete courses listed in Alvaria Performance Certified Professional Track.
- View the list of courses here.
- Pass Certification Exam.
CERTIFIED EXPERT
Alvaria Performance Partner Certified Expert - Install and Support
Steps to Certification
- Complete the courses listed in the Alvaria Performance Partner Certified Expert - Install and Support Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass the Alvaria Performance Partner Certified Expert - Install and Support Assessment.
Alvaria Quality
Effectively evaluate the quality of voice and text-based customer interactions. By integrating quality management with recording and survey capabilities, managers can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality.
CERTIFIED PROFESSIONAL
Alvaria Quality Certified Professional
Steps to Certification
- Complete the courses listed in the Alvaria Quality Certified Professional Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass the Alvaria Quality Certified Professional Assessment.
CERTIFIED EXPERT
Alvaria Quality Certified Expert
Steps to Certification
- Complete the courses listed in the Alvaria Quality Certified Expert Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass the Alvaria Quality Certified Expert Assessment.
Alvaria Quality Partner Certified Expert - Install and Support
Steps to Certification
- Complete the courses listed in the Alvaria Quality Partner Certified Expert - Install and Support Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass the Alvaria Quality Partner Certified Expert - Install and Support Assessment.
Alvaria Workforce
Staff the right agents, at the right time, for the right customer. Alvaria Workforce is an easy-to-use forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience at the lowest cost.
CERTIFIED PROFESSIONAL
Alvaria Workforce Certified Professional
Steps to Certification
- Complete courses listed in Alvaria Workforce Certified Professional Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass Certification Exam.
CERTIFIED EXPERT
Alvaria Workforce Certified Expert
Steps to Certification
- Complete courses listed in Alvaria Workforce Certified Professional and Expert Track.
- View the list of courses here.
- Pass Certification Exams.
CERTIFIED MASTER
Alvaria Workforce Certified Master
Steps to Certification
- Complete courses listed in Alvaria Workforce Certified Professional, Expert, and Master Track.
- View the list of courses here.
- Pass Certification Exams.
Alvaria Workforce Partner Certified Master Install and Support
Steps to Certification
- Complete courses listed on the exam guide for Alvaria Workforce Partner Certified Master Install and Support.
- View the list of courses the exam covers and the Exam Guide here.
- Pass Certification Exams.
Alvaria Workforce Partner Part 1 of 2
Steps to Certification
- Complete courses listed on the exam guide for Alvaria Workforce Partner Part 1 of 2.
- View the list of courses the exam covers and the Exam Guide here.
- Pass Certification Exams.
Aspect® Unified IP®
This complete, software-based contact center platform brings all contact center solutions together in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing a differentiated omnichannel customer experience across voice, email, chat, SMS, IM and social channels.
CERTIFIED PROFESSIONAL
Aspect Unified IP Premise Certified Professional
Steps to Certification
- Complete courses listed in Aspect Unified IP Premise Certified Professional Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass Certification Exam.
CERTIFIED EXPERT
Aspect Unified IP Premise Certified Expert
Steps to Certification
- Complete courses listed in Aspect Unified IP Premise Certified Professional Track and the Aspect Unified IP Premise Certified Expert Track.
- View the list of courses the exam covers and the Exam Guide here.
- Pass Certification Exam.
CERTIFIED MASTER
Aspect Unified IP Premise Certified Master
Steps to Certification
- Complete courses listed in Aspect Unified IP Premise Certified Professional Track, the Aspect Unified IP Premise Certified Expert Track, and the Aspect Unified IP Premise Master Track.
- View the list of courses here.
- Pass Certification Exam.
Aspect Unified IP Premise Partner Certified Master Install and Support
Steps to Certification
- Complete courses listed on the exam guide for Aspect Unified IP Premise Partner Certified Master Install and Support.
- View the list of courses the exam covers and the Exam Guide here.
- Pass Certification Exam.