The results of our 7th Annual Consumer Index report are in. As a part of our ongoing desire to report on current customer experience sentiment across a variety of customer service and contact center interactions, Alvaria, in partnership with Farrell Insight, conducted a national study of over 1,000 consumers across a wide range of demographics and industries. The attitudes and preferences expressed throughout this survey provide insightful detail into how businesses must evolve to keep pace with consumers' expectations for service. The 2022 report contains discerning intelligence including these key takeaways: - Customers want it to be easy to speak to a live agent – Frustrations are up 8% – Is it impacting your bottom line?
- Consumer confidence has plummeted across all channels – find out why it’s down 20%
- The most popular channels, voice and chat are up 8% and 7% respectively
- Customers are demanding human interaction for complex tasks – Up 13%
- Effectiveness is the most important customer experience component for the 3rd year in a row
Download the report to see if you’re delivering what customers want. Then, plan to join us on Tuesday, November 1st at 11:00 AM EDT / 8:00 AM PDT for a webinar in which Colleen Sheley, SVP of Global Marketing will share additional insight and thoughts on the report. Get the Report Register for the Webinar | 
