Alvaria News & Events: January 2023

by Wink, Stephanie Jan 27, 2023, 17:16 PM

01	Accelerate Webinar Series: See What’s Coming Up Accelerate is the fastest way to get updates on our product roadmap, executive perspective with thought leadership sessions, tips and tricks to get the most out of your investment, success stories, use cases, company announcements and more! Make plans to join us for these upcoming sessions: How Alvaria Performance^™ Integrates with other Alvaria WEM Solutions February 2, 11:00 am EST / 8:00 am PST Performance doesn’t exist in a silo; employees and contact center leaders can use performance software in tandem with other, powerful WEM solutions to drive even better results. See how organizations like yours can exceed employee expectations and drive CX results. Join this session to learn: Details about the Alvaria Performance product The value of implementing Alvaria Performance How Alvaria Performance integrates with the other Alvaria WEM solutions Back to Basics - Alvaria Performance February 9 – 11:00 am EST / 8:00 am PST In the workforce engagement management (WEM) space, there are a lot of sophisticated software solutions out there. From hundreds of advanced scheduling algorithms to complex KPI importing, there’s no shortage of complicated WEM products. With all the complexity, it’s easy to miss the key – sometimes basic – functionality that can deliver tremendous value to your organization. In this session, you’ll get more details about key functionality in Alvaria Performance including: The difference between KPIs vs goals Defining KPIs Evaluating and redefining KPIs Adjusting goals for multiple agents Alvaria Consumer Index Report - Key Insights into Expectations for Outreach February 16 – 11:00 am EST / 8:00 am PST As a part of our ongoing desire to report on current customer experience sentiment across a variety of customer service and contact center interactions, Alvaria, in partnership with Farrell Insight, conducted a national study of over 1,000 consumers across a wide range of demographics and industries. Join us to better understand the key insights we uncovered related to consumer expectations for outreach. Register now for these sessions and for unlimited access to our on-demand library.

02	Introducing the Alvaria Community Support Trends Dashboard The Alvaria Community empowers you and your end-users with knowledge, self-service options, real-time access to peer-to-peer collaboration, platform notices, product release information and much more. New in the Community: your support trend data and visibility into your overall experience against our Global Technical Support Response and Resolution Targets is now available to you 365/24/7 in the Alvaria Community. Learn More

03	Annual Global Customer Satisfaction Survey February 6^th – Please Reply We need your feedback to serve you better. On February 6^th, all customers will receive a two minute / seven question Customer Satisfaction Survey from Jeff Lauretti, Alvaria Chief Customer Officer (exact email send from: Jeff Lauretti When your survey arrives, please take two minutes to provide your candid feedback. This survey will help us understand what’s working well and where we can improve. Your answers are vital to our continuous improvement efforts, helping us identify and make changes reflecting your highest priorities. Thank you in advance for your time and feedback!

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Alvaria Performance: Understanding and Improving Agent Performance

In order to meet your business goals, it’s important to ensure agents, managers and supervisors are in alignment. Real-time metrics allow employees to understand how to take action for improvement or where coaching may help.

Recently, we sat down with one of our customers, a multinational manufacturer of home appliances, who has integrated Alvaria Performance into their Alvaria Workforce Engagement (WEM) solution. First and foremost, they were interested in monitoring agent performance in order to better understand the needs of their customers and uncover ways they can improve the experience....

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Technology to Make Managing Contact Centers Easier

As we enter 2023, contact centers are preparing for the year ahead. The technology we use can make or break the ability to achieve our goals. From projections, scheduling, channel optimization, data management and delivering exceptional customer experience (CX) – just to name a few – technology can be used to relieve pressure and streamline administration and focus on strategy.

Let’s look at some call center technologies and platforms that will continue to impact contact centers in 2023...

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POSITIVE IMPACT

Alvaria Gives Back

Last month we asked for your help in determining how we should give back to the global community. Your votes indicated where our $10,000 (USD) donation would be allocated, helping us to support organizations that are making a positive impact.

Thank you for your participation! Based on your votes, we have made the following contributions:

Ronald McDonald House (53%) $5,300
Nature Conservancy (25%) $2,500
WHO Foundation (14%) $1,400
UN Foundation (8%) $800

Upcoming Events

Webinar: How Alvaria Performance Integrates with other Alvaria WEM Solutions
February 2 – 11:00 am EST / 8:00 am PST
Register Now

Webinar: Back to Basics - Alvaria Performance
February 9 – 11:00 am EST / 8:00 am PST
Register Now

Webinar: Alvaria Consumer Index Report - Key Insights into Expectations for Outreach
February 16 – 11:00 am EST / 8:00 am PST
Register Now

Webinar: Real-Time Pulse on Your Remote Teams
February 24 – 11:00 am EST / 8:00 am PST
Register Now

Webinar: Operate Effectively by Reducing Churn, Risk and Cost for Financial Industries
March 1 – 11:00 am EST / 8:00 am PST
Register Now

Webinar: Winning with Alvaria Advanced Outreach
March 14 – 11:00 am EST / 8:00 am PST
Register Now

See more webinars and upcoming events here.

Accelerate Webinar Series: See What’s Coming Up

Introducing the Alvaria Community Support Trends Dashboard

Annual Global Customer Satisfaction Survey February 6th – Please Reply

Annual Global Customer Satisfaction Survey February 6^th – Please Reply