The possibility of a recession can cause fear in our personal and business lives. Companies already feeling the pinch are forced to make tough decisions due to budget cuts and limited spending. However, there's good news for workforce planners - they have the power to minimize the effects of potential economic uncertainty on their businesses and their employees. With the right tools and strategies, they can create an environment that can withstand the impending recession.
Workforce planners can "recession-proof" their contact centers by leveraging the best-of-breed workforce management solutions such as Alvaria Workforce. Let's take a look at how this can be achieved.
Reduce Costly and Preventable Forecasting Inaccuracy
It's imperative to have an accurate forecast of call volumes, handle times and other critical factors that determine the success of your contact center. Using outdated manual methods can lead to costly forecasting inaccuracies. With a robust workforce management solution, businesses can leverage data and automation to create accurate forecasts that minimize errors and optimize resources.
Create Operational Excellence by Eliminating Time-Consuming Tasks
Time is of the essence when it comes to preparing for a recession. Workforce planners must focus on more critical activities that drive the business forward. Repetitive and time-consuming tasks such as scheduling and shift management can be automated. This enables workforce planners to focus on more strategic activities such as training and development, forecasting and budgeting.
Offer Employees More Flexibility and Control Over Their Work/Life Balance
Employees are an important component of any business and their well-being is critical – especially during times of economic uncertainty. A workforce management solution enables businesses to offer their employees more flexibility and control over their work/life balance. This means employees can schedule their shifts according to their availability and preferences – reducing stress and burnout.
Increase Employee Engagement
A workforce management solution can help increase employee engagement. Engaged employees are more productive, motivated and committed to the success of the business. Providing employees with real-time feedback and performance metrics, allows them to track their progress and make data-driven decisions. Additionally, automated scheduling and shift management ensure that employees are working in roles that align with their strengths, resulting in a more fulfilling work experience.
Register now for our upcoming webinar in the Accelerate platform, Recession-Proofing Your Contact Center, Thursday, April 27th at 11:00 AM EDT / 8:00 AM PDT to learn more.