Alvaria Recognised with the Frost & Sullivan Customer Value Leadership Award

Frost & Sullivan has named Alvaria as the recipient of the 2021 Best Practices Customer Value Leadership Award based on its recent analysis of the North American outbound campaign management market.

According to Michael Harris, Alvaria Chief Product Officer and CMO, “the number of compliance-related class action lawsuits in the contact centre industry is rising year over year. The necessity has never been greater for outbound solutions that meet and exceed regulatory requirements while at the same time improving the quality and effectiveness of customer interactions. The Alvaria CX Suite provides the contact management and self-service tools the industry needs. It’s an honor and we’re pleased Frost & Sullivan recognises our customer-first philosophy.”

Read the Press Release

8 Ways to Solve the Employee Engagement Puzzle

To have a superior customer experience, organisations must have an equally compelling employee experience. In order to be truly customer-centric, you must first become employee-centric. Keeping employees engaged is a conundrum. Understanding how to engage contact centre employees is paramount to solving this objective. Embracing gamification technology can make this a reality.

Check out these eight ways to solve the employee engagement puzzle.

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We Want Your Feedback! Be On the Lookout January 5^th

We’re committed to providing solutions that help you deliver superior customer and employee experiences. Please keep your eyes open for a survey request coming from Ed Skowronski, Alvaria Chief Customer Officer, on Wednesday, January 5th. We’d appreciate three minutes of your time to complete the survey. Your participation and candid feedback are greatly appreciated!

**SAVE THE DATE**
ACE 2022, September 13, 2022
The Venetian Resort, Las Vegas, Nevada
Details Coming Soon!