Alvaria Cloud
The Premier Enterprise Cloud Contact Centre Solution
Build lifetime customer loyalty with a world-class, full-featured enterprise platform that scales to meet the needs of any size organisation.
Alvaria Cloud Gives You Unrivaled Choice, Flexibility and Performance
Alvaria Cloud™ is the only enterprise cloud contact centre solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.
The Alvaria Cloud Difference
Choice
Unique in offering enterprise organisations the ability to select their cloud service provider of choice and deploy in a multi or single-tenant environment.
Integration
Includes a rich set of APIs to support business system and third-party integrations, including dashboard widgets and leading CRM systems.
Scalability
Scales to meet the needs of large organisations and delivers proven, best-of-breed CX and WEM capabilities to help companies build lifetime customer loyalty.
Access
Provides streamlined UX for agents, team leads and admins Easy-to-use browser-based interface allows anywhere access, so agents can work from home or on-site as needed.
Centralisation
All applications run on the Alvaria Cloud Platform with a common set of shared services with tools for user management security.
Reliability
Optimised for high availability and business continuity and backed by an industry-leading 99.999% uptime service level agreement (SLA).
What people are saying
“What’s really impressive about Alvaria Cloud is how quickly you can deploy a full omnichannel contact center from scratch. Our contact center representatives love using Alvaria Cloud, especially the easy to use and intuitive UI. It keeps them on track by providing access to their schedules, team and individual statistics and allows them to self-manager their daily and overall performance.”
– Connor Shaw, Head of Omni-Channel Centre of Excellence
Best of Breed Solutions for Your Enterprise Cloud Contact Centre
Alvaria CX: Customer Experience Suite
Solutions for both automated self-service and live assisted inbound and outbound communications across voice, SMS, email, chat, social and mobile interactions.
- Voice Agent
- Omni Agent
- Compliant Outreach
- Automated Agent
Alvaria WEM: Workforce Engagement Management Suite
Solutions to optimise both workforce productivity and employee engagement strategies with game mechanics, workforce, performance and quality management solutions and interaction analytics.
- Workforce management
- Performance management
- Quality management
- Gamification
- Insights and analytics
Ready to Take Your Contact Centre Operations to the Next Level?
Alvaria Cloud helps organisations of all sizes deliver great customer experiences. Speak with an expert to see how we can help you turn your contact centre into a competitive advantage.
Upcoming Features
Resources
Aspect Via is now Alvaria Cloud
Aspect Via is now Alvaria Cloud – the next generation of our premier enterprise cloud contact centre solution. Alvaria Cloud is enhanced with the capability to add best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly; start with one or more product from either suite, then add applications with ease when your business is ready for additional capabilities, and as your needs change.
Additional Cloud Call Centre Insights from Our Experts
What to Do if your Call Centre Isn’t in the Cloud
The majority of call centre enterprise infrastructure and software
spending is now reserved for and centred around cloud-based offerings. There are many reasons why you have waited or are still considering moving your contact centre to the cloud. As the call centre industry evolves at breakneck speed, it may be time
to ask yourself what you’re waiting for.
The Next Evolution of Alvaria Cloud
Most cloud contact centre software forces its users into a box, requiring business leaders to redesign
processes and shift people around a standardised solution. For enterprise-scale contact centres, a “cookie-cutter” approach to implementing infrastructure and software isn’t enough.
Coronavirus and Contact Centres: Is it Time to Rethink Remote Working?
How your contact centre platform
can help you manage remote working for your team to maintain business continuity. Some useful links to government resources & advice.
The Future of Cloud-Based Call Centre Workforce Management Software
Cloud technology for implementation and administration
of workforce management (WFM) technology has become vital to businesses that are under ever-increasing pressure to maximise workplace productivity, reduce expenditure and improve their bottom line.
The Benefits of Cloud Computing in Education are Huge
There was a time when, to use files (word processing files, spreadsheets,
etc.) on different computers, you needed to save your files on a thumb drive or CD-ROM disk. The drive or disk then traveled around with you so that you could load your information onto other computers while holding your breath until the document
or PowerPoint slide was actually retrieved!
A CIO’s reflections on moving a 40-year-old Company to the Cloud
It seems that almost every relevant
IT topic can in some way be tied to cloud computing; it is the enabling force behind much of today’s technology innovation.
Frequently Asked Questions
Cloud contact centre software is a software solution for both automated self-service and live-assisted inbound and outbound communications across voice, SMS, email, chat, social and mobile interactions. It also includes solutions to optimise both workforce productivity and employee engagement strategies with game mechanics, workforce, performance and quality management solutions and interaction analytics.
A modern alternative to on-premises contact centre software, a cloud contact centre is a full-featured platform that gives organisations the advantage of knowing all provisioning, security, user management and other administrative tasks are already configured and in place. A cloud solution scales to meet the needs of large organisations and allows them the ability to select their cloud service provider of choice and deploy in a multi or single-tenant environment. Cloud contact centres offer solutions to businesses who want to build lifetime customer loyalty, reduce costs and optimise agent efficiency.
Enterprises are large organisations that manage hundreds or even thousands of employees. With that in mind, an enterprise contact centre is a contact centre with no less than 250 agents who manage customer support and outreach across various communications channels for their organisation.
Call centres and contact centres are similar in that they both provide customer support and outreach. However, they differ in that call centres use one mode of communication—the phone. While contact centres also use the phone, they use additional digital channels such as SMS, email, chat, social and mobile interactions.
On-premises contact centre software is a much more traditional set-up than cloud-based software. In an on-premises solutions, organisations store and manage all the physical infrastructure, such as hardware, servers and other physical equipment. A cloud contact centre solution removes the hassle that comes with storing and maintaining equipment and allows organisations to operate similarly to an on-premises solution using only high-speed internet. This streamlines costs and increases flexibility as well as scalability.