Alvaria Cloud New Features Being Released in June 2023
Alvaria is committed to providing our customers with industry-leading contact center solutions that help you efficiently run your business while also delivering seamless customer and agent experiences. Review this list of new Alvaria Cloud capabilities available as of June 2023.
Please note: This is a living document subject to change. Features may be added or removed prior to official release.
Alvaria Cloud Advanced Outreach
Additional List Template Parameter for Dial Sequence Precedence
All Advanced Outreach customers can utilize an additional parameter which enables managers to use the List Template Dial Sequence value even if the record’s @DIALSEQ reserved field is populated. Managers can select Record and ListParameter as valid options. This enables a new level of flexibility and better campaign tracking considering that previously, if @DIALSEQ was populated on a record, it would override the List Template Dial Sequence value automatically.
Configurable Email Start/Stop Times by Time Zone, Postal Code and When to Call Parameters
Alvaria Advanced Outreach customers can now restrict email attempts based on configured email time zone settings with the same template precedence as voice or SMS. Managers can set list, postal and time zone parameters, enabling them to provide the same great proactive customer connections across channels.
Disposition Plan Enhancements for SMS and Email
When creating schema definitions, Advanced Outreach customers can find that email type is an available as an option used for reserved Email fields. In turn, this means Disposition Plans now support SMS and email type, assignment and recall rules. This means more effective proactive outreach, including increased chance for right party connects, with additional email types that can be added to contact records.
Full Record Combination for Geocodes
All Compliance Hub customers can evaluate multiple geocodes for the same record, enabling the most restrictive geo-based contact attempts to be applied. Through this filter of the most restrictive dialing times for geocodes, Compliance Hub customers can be sure they are contacting their customers only within the most compliant and ideal times.
My Account
New Organization Email Field
All public cloud contact center customers will see a new mandatory corporate email address field has been added in support of the continued rollout of multi-factor authentication (MFA). Valid organization email addresses will need to be updated once for all employees associated with an Alvaria public cloud account. It is mandatory for all new customers. When editing an employee’s credentials, this field becomes required and is a one-time update.
Increased Password Complexity
In a continued effort to enhance security, minimum password security requirements have been increased to a minimum length of 14 characters and contain at least one upper case character, one lower case character, one number, and one special character from a defined set, which is shown on the UI in an informational bubble.
Field Name Change
When logging into My Account, all public Cloud Alvaria customers will notice that the Login ID label has been changed to Login Email.
For complete information on the June feature updates, view the Alvaria Cloud Platform New Feature Update June 2023.